Store Policies

Cancellation, Return & Exchange Policy

01 / Order Cancellation

Cancellation Window
You can request to cancel your order within 2 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Refund Processing
If your cancellation request is accepted, a full refund will be issued to your original method of payment within 3-5 business days.

02 / Returns & Exchanges

Return Period
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
Return Shipping
Customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect.
Non-Returnable Items
Final sale items, customized products, and gift cards cannot be returned or refunded.

Need to initiate a return?

Please email us to receive instructions and the return shipping address before sending any items back.

Email flottantstudio@outlook.com